Delivery Fees

All orders will be shipped out within 3-4 working days, this is excluding the day the order was placed, weekends and public holidays. Shipping speed based on the delivery method chosen. We deliver all orders using our standard packaging materials, often times recycled as an effort to reduce waste. Please reuse any packaging materials to its fullest potential. Any special packaging as request by customer is subject to additional charges.

Local
Contactless deliveries within Brunei will be sent out via various delivery serrvices where you will receive a text (before arrival) with an affordable rate starting from BND5. Kindly ensure that the phone number keyed in is correct as runners will contact you using the number in regards to the delivery. 

Delivery fees

Kindly take note that Mopen Store is based in Tutong

  • Standard Delivery (Takes 2 to 6 working days for in-stock products)
    • $4 for Tutong
    • $5 for Brunei-Muara, Lumut, Sungai Liang 
    • However, $7 for Zone A and B
  • Express Delivery (Guaranteed Next Day; Place order before 8pm the day before)
    • $5 for Tutong
    • $6 for Brunei Muara
    • Unfortunately, we are unable to offer Express Delivery for Zone A, Zone B, Lumut and Sungai Liang as of now. Apologies for any inconvenience caused. 

Details:

Zone A: Serasa, Muara, Katok, Meragang, Mentiri, Kota Batu, Sungai Buloh, Tanah Jambu, Lumapas, Pengkalan Batu

Zone B: Temburong and Kuala Belait 

All purchases of BND60 above will enjoy free shipping for Brunei Muara and Tutong or above BND80 for Kuala Belait and Temburong 

Use 'FREESHIPPING60' to claim this. Do take note that free delivery is only for standard delivery. If you chose, express, your item will still be delivered according to period state for standard. 

(Free shipping is NOT applicable with wholesale purchases and other ongoing promotions)

All orders are dispatched and delivered by our personal runners, Monday – Thursday, Saturday excluding Friday and Sunday and public holidays.

Signature is NOT required upon delivery. It will be then your responsibility to provide a suitable place for the runners to deliver your items safely without damage. 

For those who opt for self collection, you will be able to collect your order within 3 to 7 working days. Please wait for us to notify you once it is ready. A pick up number will be provided once it is ready for collection.

Undelivered, Lost or Stolen Packages
Kindly ensure that the shipping details provided to us are correct upon placing your order as we are unable to take any responsibility when the parcel goes missing/gets return to us due to incomplete details. In this event, we are unable to provide any refund so please, please double check before confirming your order.

We apologize for the inconvenience caused.

Pre-Order Items
If your order contains pre-order items, your complete order will be shipped after pre-order item(s) arrives. If you would like ready stock item to be delivered immediately, kindly place two separate orders.